Mehiläinen has 87 medical clinics, 39 dental clinics and 15 hospitals in Finland. You can seek treatment at any of our clinics or hospitals. If you seek healthcare services in Finland by referral, our Finnish care coordinators will support you in booking an appointment and delivering the necessary patient documents between countries.
We support/help you with
Appointment booking with a referral
Booking an appointment for an operation, examination or surgery requiring a referral in Finland.
Processing of patient documents
Delivering patient documents securely to Finland.
Checklist for people visiting Finland for treatment
Before treatment
Book an appointment with a doctor in your country of residence, another EU country or Mehiläinen in Finland. If you do not have a referral, you can book an appointment directly through Mehiläinen’s customer service. To book an appointment with a doctor, please call our English customer service. +358 10 414 0200 (local network rate/mobile charge). Open 24/7, every day of the year. If you have a referral for an operation, examination or surgery, please contact our care coordinator.
Discuss your referred treatment arrangements with the treatment coordinator.
Deliver the required patient documents to the care coordinator. Care coordinator ensures that the documents are sent to Finland in a secure manner.
After receiving confirmation of the appointment and the location where your treatment will take place, make your travel arrangements.
Make the pre-payment ito confirm your appointment, treatment or operation (f required).
Before treatment
Before treatment
Book an appointment with a doctor in your country of residence, another EU country or Mehiläinen in Finland. If you do not have a referral, you can book an appointment directly through Mehiläinen’s customer service. To book an appointment with a doctor, please call our English customer service. +358 10 414 0200 (local network rate/mobile charge). Open 24/7, every day of the year. If you have a referral for an operation, examination or surgery, please contact our care coordinator.
Discuss your referred treatment arrangements with the treatment coordinator.
Deliver the required patient documents to the care coordinator. Care coordinator ensures that the documents are sent to Finland in a secure manner.
After receiving confirmation of the appointment and the location where your treatment will take place, make your travel arrangements.
Make the pre-payment ito confirm your appointment, treatment or operation (f required).
On the day of the appointment
On the agreed date and time, check in at the clinic or hospital where the appointment was booked.
Attend the treatment, operation, examination (incl. laboratory tests and medical imaging) or surgery.
Follow your doctor’s and/or nurse’s instructions on what to do after the treatment. Discuss how they will inform you of the results of your tests and a summary of you treatment.
Make sure that they give you all of your patient documents, information about electronic prescriptions and the invoice and receipt in writing. You will need these to apply for reimbursement in your country of residence after the treatment.
If necessary, visit a pharmacy to get any medicines prescribed by your doctor.
Travel home or, if required by your treatment, go to your hotel or stay in the hospital to recover from the operation as instructed by your doctor or nurse.
On the day of the appointment
On the day of the appointment
On the agreed date and time, check in at the clinic or hospital where the appointment was booked.
Attend the treatment, operation, examination (incl. laboratory tests and medical imaging) or surgery.
Follow your doctor’s and/or nurse’s instructions on what to do after the treatment. Discuss how they will inform you of the results of your tests and a summary of you treatment.
Make sure that they give you all of your patient documents, information about electronic prescriptions and the invoice and receipt in writing. You will need these to apply for reimbursement in your country of residence after the treatment.
If necessary, visit a pharmacy to get any medicines prescribed by your doctor.
Travel home or, if required by your treatment, go to your hotel or stay in the hospital to recover from the operation as instructed by your doctor or nurse.
After treatment
If you have had an operation or surgery requiring a referral (excluding laboratory tests and imaging), our care coordinator will call you after you have returned home to ask how you are doing, to collect your feedback. You can always contact your attending doctor or care coordinator if you want to discuss your treatment with them.
If necessary, book an appointment for removing your stitches with your local nurse/doctor in your country of residence.
If necessary, or by appointment, visit a clinic to remove your stitches, have a follow-up appointment or start rehabilitation.
If you have had an operation or surgery requiring a referral (excluding laboratory tests and imaging), our care coordinator will call you after you have returned home to ask how you are doing, to collect your feedback. You can always contact your attending doctor or care coordinator if you want to discuss your treatment with them.
If necessary, book an appointment for removing your stitches with your local nurse/doctor in your country of residence.
If necessary, or by appointment, visit a clinic to remove your stitches, have a follow-up appointment or start rehabilitation.
When you use healthcare services outside your country of residence, this is considered cross-border healthcare.
Required patient documents
The necessary documents include laboratory results, imaging tests, referrals, medical opinions and other similar information required by the clinic or hospital to perform the treatment. Our care coordinator will advise you on what documents you need to arrange your treatment.
Treatment with a doctor’s referral
A doctor working in another EU country cannot write a referral directly to a healthcare unit in another country. However, referrals written in any EU country can be used to seek treatment in another EU country.
Costs of treatment and reimbursement
If you travel to Finland to receive treatment, you are usually personally responsible for the costs of the treatment. You are also responsible for arranging interpreting and translation of documents and for the costs incurred.
After you have paid for the treatment, you can apply for reimbursement from your country’s health insurance institution. You will receive reimbursement for your treatment under the same principles as in your country of residence. Reimbursement decisions are always made by your country’s health insurance institution on a case-by-case basis. Mehiläinen or Meliva cannot guarantee a positive reimbursement decision and cannot influence the amount of reimbursement.
Are patients insured in case of treatment injuries?
For patients, the national patient insurance may not apply when seeking care in Finland. Patient injuries are covered by the legislation of the country where the care is provided. If a treatment injury has taken place or you suspect one, you can register an injury report with the Finnish Patient Insurance Centre.
