Accessibility Statement

Our goal is to provide digital services that are accessible to all users. In this accessibility statement, we describe the shortcomings in the accessibility of the service and how you can provide us with feedback and suggestions for improving the accessibility of the website. This accessibility statement was published on 17.10.2025.

The description of the website’s accessibility is based on an assessment by the service developers and an external expert organization.

Accessibility Status of the Digital Service

The service largely meets accessibility requirements.

Non-Accessible Content

Accessibility issues are grouped under the following categories:

• Perceivable
• Operable
• Understandable
• Robust
• Other accessibility issues

Perceivable

Decorative images are not hidden
Some images that are read by screen readers are decorative and are not intended to be noticed. (1.1.1)

Issues with list markings
Some lists are not programmatically marked as lists. (1.3.1)

Navigation lacks a name
The footer navigation of the website does not have a unique name. (1.3.1)

Issues in describing the purpose of form fields
Autocomplete attributes are not used in the input fields of the form. (1.3.5)

Text contrast issues
There are several areas in the service where the contrast between text and background is insufficient. (1.4.3)

Contrast issues in user interface components
The color contrast of some components is insufficient. (1.4.11)

Overlapping text
Reading some texts may be difficult when text spacing is increased. (1.4.12)

Operable

Keyboard and assistive device usability issues with elements
Some elements are not usable at all with a keyboard or assistive devices. Using some elements with a keyboard is difficult. (2.1.1) (2.4.3)

Focus order issues
The focus order is not always predictable and logical. (2.4.3)

Link names may be unclear
There are links in the service whose purpose cannot be determined from their names. (2.4.4)

Link focus is not visible
The focus of some links is not sufficiently distinguishable. (2.4.7)

Understandable

Issues with language attributes of elements
There are links in the service whose language is not programmatically available. (3.1.2)

Issues in form fields
The mandatory nature of form fields is indicated with an asterisk symbol without an explanation. Instructions for entering text are provided in English. (3.3.2)

Issues in error correction suggestions
Error correction suggestions for form input fields are not sufficiently detailed. (3.3.3)

Robust

Issues with element names
There are links, buttons, and input fields in the service whose accessible names are in English. Some fields lack names entirely. (4.1.2)

Success message is not directly conveyed to assistive devices
Information about the successful submission of a form is not directly conveyed through assistive devices. (4.1.3)

Other Accessibility Issues
The service may contain third-party content that does not meet all accessibility requirements.

Did you notice an accessibility issue in our digital service?

You can provide us with accessibility feedback via the form on Mehiläinen’s website. Describe the issue you experienced and on which page it occurred. Try to describe the problem as accurately as possible.

If you notice accessibility issues on the website, please first provide feedback to us, the party responsible for the site. We will respond within 14 days. If you are not satisfied with our response or do not receive a response within two weeks, you can file a complaint with the Regional State Administrative Agency for Southern Finland (Link opens in a new window and leads to an external service). Detailed instructions on how to file a complaint and how the matter will be handled can be found on the Regional State Administrative Agency’s website.

Contact Information for the Supervisory Authority

Finnish Transport and Communications Agency Traficom
Unit for Monitoring Digital Accessibility
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
Phone number (switchboard): +358 29 534 5000